IF I BUY A CONCESSION TICKET HOW WILL YOU CHECK MY ID?
For all categories other than adult season tickets we require you to provide a photocopy or scanned photo ID and proof of disability (if applicable). Your confirmation email will tell you how to submit your photo ID in advance, or just bring it with you when you collect the Season Ticket. Recognised photo ID is: Driver’s licence, passport or other form of ID showing your date of birth. Students will be required to show a valid TOTUM or NUS Extra card
HOW DO I PAY IN FULL AT THE TIME OF PURCHASE?
The full amount of the ticket is taken by credit/ debit card at the time of purchase directly by the booking site.
DO SEASON TICKETS HAVE BOOKING FEES?
No, we have no booking fees, meaning a Season Ticket is even better value. Booking online or over the phone or buying over the counter with Planet Ice will carry a 12% booking fee for Planet Ice . As our Season Tickets do not have these charges, your Season Ticket works out even better value for money. If a season ticket administration fee is applied by the ticketing operator, this fee will be passed directly to the Season Ticket Holder at cost. You will have the opportunity to cancel your ticket if this charge is levied. If you choose [...]
WHEN DO ‘EARLYBIRD’ PRICES RUN UNTIL?
Earlybird Prices are available for all applications made before the end of the day on the 17th May 25 at 9am
WHEN WILL I KNOW IF I HAVE SECURED MY PREFERRED SEAT OR STANDING PLACE?
We will not know until the Early Bird / Renewal Deadline has passed as to what seats are available this year, so there may be a wait until we can confirm this. If your chosen seat is already taken, we will advise a suitable alternative that is available and confirm this choice with you if you agree.
WHICH PARTS OF THE RINK ARE THE BUSIEST OR HAVE SPACE?
For standing places, the home attacking end of the rink (and in particular the Papa John’s corner) is usually very busy. If all previous Season Ticket holders renew, this will be the case this season too. Seat and Standing place availability is shown on the Season Ticket page. The rink is very busy so we will need to allocate seating to maximise capacity, and will move seats slightly at time of allocation to ensure no single seats or spaces are left.
HOW DO I LET YOU KNOW WHERE I’D LIKE TO SIT OR STAND?
Please indicate where you would like to sit (e.g. Block 5 Row C Seat 12) or your preferred standing space (e.g. locker room corner or a Zeus standing space number if you know it). Please do not pick a seat / space in the middle of 3 as a new season ticket holder, as you will be asked to move to ensure no single seats are left.
HOW DO I LET YOU KNOW THAT I HAD A SEASON TICKET LAST YEAR?
If you held a season ticket last year, please ensure you tick the “Previous Ticket Holder 2023/24” box when completing the booking form. Please add your block, row and seat number or Zeus standing space.
