Accessibility Information

Where to sit?

We have 1 area in the rink where wheelchairs can be located.  This is the Accessible ramp under block 12.

Tickets for this area are sold over the phone by Planet Ice staff or in person only (not online).

All seats in the stands are accessed by stairs, however, there is a lift to the bar, and if you can walk a few steps, there are seats that can be accessed via the doors from the bar.

The right hand side of block 1 (higher numbers), and the left hand side of block 2 (lower numbers) are the closest to the door.

Or look for Block 4 row H (restricted view) – but these are Level access through VIP (Not suitable for wheelchairs)

VIP is suitable for wheelchairs.

Toilets

Disabled Toilets are located underneath Block 9 with access from the rink-side, under block 2 with access from the reception area, and on the first floor bar area (accessed by a lift)

Parking

There are 2 disabled parking spaces at Planet Ice.  These are located next to the entrance and are charged at the usual rate.  Parking cannot be reserved in advance.  The What3words location of the disabled parking is : ///snowballs.forget.defectors

Essential Companion Tickets: Your Guide to Assistance

At Milton Keynes Lightning, we’re committed to ensuring everyone can enjoy our matches to the fullest. For some guests, having an Essential Companion by their side is essential. Here’s everything you need to know about obtaining and using Essential Companion tickets:

What’s an Essential Companion Ticket?

An Essential Companion ticket allows an additional person to accompany a paying guest to the match, providing support free of charge.

Who’s Eligible?

An Essential Companion ticket is reserved for individuals requiring significant and substantial support beyond what can reasonably be expected from accompanying family or friends, due to disability-related needs.

For the safety and enjoyment of all guests, it is our policy that all children under 16 years old must be accompanied by a responsible adult aged 18 or over at all times. Therefore, Essential Companion tickets will not be issued to individuals under 16 years old.

Additionally, our Essential Companion Scheme is exclusively for those who have registered through our partners at Nimbus Disability. Nimbus conducts thorough assessments for each application in a private and independent manner. Please note that this scheme is not available to complimentary ticket holders.

How to Apply:
  1. Register for Essential Companion Access: Complete the application form below to register. Our partners at Nimbus Disability will review your application. Once approved, you’ll receive your registration details, allowing you to obtain your Essential Companion ticket on match days. Applications typically take up to 7 days to process, and there’s no cost for registration.  MKL Specific Free Link for Essential Companion access applications 
  2. Optional Upgrade to Access Card: For added convenience, you can upgrade to an Access Card for £15, valid for 3 years. This card is recognised at over 2,000 venues across the UK and beyond.
Getting Your Tickets:
For Individual Match Tickets:

To purchase in advance

  • Email your MKL Essential Companion access registration number from Nimbus or your Access Card number to info@mk-lightning.co.uk along with your full name at least 7 days prior to the match.
  • Call the box office on 01908 540020 to purchase individual match tickets requiring an Essential Companion ticket (They have a list of who has sent details to MKL above).
  • Provide your full name as registered with Nimbus and your registration number to the Box Office agent – they will only have this if you have emailed as above.
  • Both your full price ticket and Essential Companion Ticket will be left on reception for you to collect on the day – you will need to show your Access Card
  • On match day, arrive together and present both tickets to the ticket checker. Remember, the full price ticket holder must be present for the Essential Companion’s ticket to be valid.

To purchase at the box office

  • You can show your Access Card with the +1 symbol to the receptionist and purchase tickets directly.
  • (Please note – the MKL specific option does not supply a physical card, so you will need to follow the purchase in advance option above for MKL to check the application)
For Season Tickets:
  • Purchase your season ticket online.
  • Email your MKL Essential Companion access registration number from Nimbus or your Access Card number to info@mk-lightning.co.uk along with your full name.
  • Digital season tickets will be issued, and your Essential Companion’s seat or space will be reserved.
  • On match day, visit the Planet Ice ticket desk to collect your Essential Companion’s paper ticket. Remember, the full price ticket holder must be present for this ticket to be issued.
Important Notes:
  • Essential Companion tickets are only valid when accompanied by their associated full price ticket holder.
  • Paper Essential Companion’s tickets are valid for one match only.
  • Essential Companion tickets associated with Season Tickets will not be released for general sale.

We’re here to ensure your match day experience is enjoyable and accessible. If you have any questions or need assistance, please don’t hesitate to contact us.

Proof of Disability

MK Lightning reserves the right to request Proof of Disability before issuing a Ticket for disabled supporters.

All applicants (including disabled season ticket holders and existing Season Ticket holders that will be renewing) must include Proof of Disability for an essential companion, in the form on an Access Card/ Nimbus free registration.

An Access Card with the +1 symbol issued.